Dr Sham Jamal’s new Gold Coast clinic gives patients access to revolutionary implant treatments.
Having been in practice for over 15 years, Gold Coast dentist Dr Sham Jamal has witnessed the difference dental implants can make to a patient’s quality of life and self-confidence. Unlike a root canal or extraction, this procedure has a rewarding outcome and can even result in tears of joy. With this in mind, Dr Jamal was inspired to take the next step in his career, going from practice partner to practice owner. The new business he had in mind would offer All-on-4 implants, a revolutionary treatment which can cut the implant process down to just two days.
After training in Portugal, Dr Jamal approached his BOQ Specialist consultant Angela Warren to discuss opening the first Malo Clinic on the Gold Coast and offering the latest in implant technology.
“When you’re busy and have a million things going on, you need someone you can count on,” explains Dr Jamal. “I had worked with Angela when I bought into my first practice, so we have a longstanding relationship. I knew I could rely on her for the best options, a good understanding of what I was trying to achieve and quality service.”
An ambitious project
Opening a dental clinic with a difference meant the journey was not always easy for Dr Jamal and his team. “I was ready to step out on my own, but it was a long hard road to get my new clinic up and going. Because of the infrastructure involved and the need for an operating theatre onsite, this was not your normal two-chair dentist fit-out,” he explains.
Dr Jamal was able to set up his clinic with growth in mind. “It didn’t cost a great deal to add extra rooms during the fit-out, which will save us money in the long term,” he says.
This was a sound decision. The Malo Clinic has already added an extra hygienist and dentist to the team, less than six months after opening its doors.
Dr Jamal’s vision is to create a clinic people will always be happy to come to. While he and his team are focused on improving the practice and its services, client feedback so far describes the Gold Coast Malo Clinic as warm, welcoming and comfortable.
Having the backing of BOQ Specialist means Dr Jamal can continue to offer a more affordable and simple dental implant option to clients. “There is a perception that people don’t like the dentist,” he says, “but our procedure is incredibly rewarding.”
With success comes growth—new staff, expanded spaces and more equipment. But according to Dr Jamal, the pressure of financing growth is something he doesn’t have to worry about.
“We will probably need additional equipment soon and I will chat to Angela. She has an intimate understanding of dental practices and the day-to-day requirements. When I get in touch, I know I’ll have an answer within a couple of days without needing to make follow-up calls. Her catchphrase is ‘consider it done’ and she sticks to it.”
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