Commercial loan FAQs

Loan repayments

What if I can’t make my repayment

If for any reason you believe that you will be unable to meet an upcoming repayment obligation, please advise the Client Service Centre on 1300 160 160. We can then make appropriate arrangements and discuss alternative options.

Can I make additional repayments

To arrange an additional repayment on your BOQ Specialist loan, please contact the Client Service Centre on 1300 160 160. 

What happens if my repayment day is a weekend

If your repayment date falls on a weekend or a public holiday, it will generally draw on the business day before the scheduled installment day. For example, a repayment schedule for a Sunday will draw on the Friday before.

Financial hardship

If you are concerned or worried about your financial position and think that you may have difficulty meeting your financial commitments, we are here to help - click here for more information or contact your banker who will be able to advise and assist you.


Commercial loan statements

Statements for variable rate lending products are posted every six months or monthly (depending on your preferences). No all loans are available in your Online Banking at this time.

Statements for fixed rate lending products such as leases or chattel mortgages do not receive statements. As these are fixed, repayments generally remain consistent over the life of the loan. You can request an amortisation schedule for these loans which predicts each repayment over the full term, including a breakdown of interest and principal (and GST, if applicable).

Should you require any further information about a contract, please contact our Client Service Centre on 1300 160 160.


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BOQ Specialist - a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL and Australian Credit Licence no. 244616 (BOQ Specialist). Use of the information contained on this page is governed by Australian law and is subject to the Terms and Conditions which can be read by clicking here. View the BOQ Specialist Privacy Policy by clicking here.

The information contained in this webpage is general in nature and has been provided in good faith, without taking into account your personal circumstances. While all reasonable care has been taken to ensure that the information is accurate and opinions fair and reasonable, no warranties in this regard are provided. We recommend that you obtain independent financial and tax advice before making any decisions.