What are Remediation Refunds?{yellow-border}
Remediation Refunds could be underpaid interest, incorrectly charged fees or compensation. If that's the case, we'd like to apologise for the error and make things right by paying these funds to the owner.
If we're fixing an error, we'll get in touch with you and provide you with a Remediation Refund.
Please fill out the simple form below and we will begin our investigation. If your claim is successful and you are owed a Remediation Refund, we'll arrange for the funds to be returned to you as soon as possible.
FAQs{yellow-border}
What happens next?
If you have received a letter from BOQ directing you to complete a remediation refund enquiry, please select ‘REM’ in the Reference Type and input your Reference into the pre-populated field. The Group Customer Remediation Team will respond to your enquiry within 15 business days.
If you are making a general enquiry, please select ‘Other’ in the Reference Type. Group Customer Remediation will assess your claim and if you are identified as being owed a Remediation Refund, we may request proof of identity and account ownership evidence. These documents will be requested upon notification if your enquiry is successful within 15 business days.
How will this affect my tax return?
How does BOQ Specialist keep your data safe?
With multiple major cyber security breaches making the news recently, it’s understandable for you to have concerns.
As a bank, keeping your data and finances safe from scams and fraud is our priority. Our teams keep you protected and are always proactively monitoring for suspicious activity.
You can read about different types of scams, how to protect yourself, latest alerts, and how to report any concerns here.
What does BOQ Specialist do to keep you safe online?
We are committed to respecting the privacy of your personal information.
Our policy statement explains how we collect, store, use and disclose personal information (including credit information and credit eligibility information) and what steps we take to comply with privacy laws.
Read the full Privacy Policy document located here.