System operational
Planned Maintenance
Important Information
Unplanned Outage
Planned system maintenance to BOQ Specialist online banking.
BOQ Specialist is doing some maintenance on our banking systems, which will involve some interruption to our regular services.
BOQ Specialist customers may experience intermittent service interruptions on Monday, 17 August 2026 between 12:00am and 3:00am AEST.
Services that will be unavailable intermittently during the maintenance window:
- BOQ Specialist Mobile Banking app
- BOQ Specialist Online Banking
Services you can access during the maintenance window:
- In store or online purchases with your debit card (including digital wallets).
- Withdraw funds from ATMs using debit cards.
We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.
Stay scam aware
There’s an increase in fraud and scam activity following the global technology issue experienced this weekend. Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.
To protect yourself from scams:
Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ Specialist.
Don’t click any third-party links received in emails or SMS, even if they claim to be in reference to your banking.
If something seems suspicious, make contact by phone through a verified website to find out more.
You can find more information and support for scam safety on our Fraud and Scam Assistance page.