Travelling overseas FAQs

How can I contact BOQ Specialist when overseas?

Please send us a secure message via the BOQ Specialist Mobile app or Online Banking.

For urgent matters, you can contact the Client Service Centre via our international number, on +61 2 9293 2121.

How can I access my money overseas?

You can access your Online Banking anywhere you can access internet, so you can stay on top of your accounts wherever you go.

What are the fees incurred if I use my card/s overseas?

Credit card – 3.20% currency conversion fee. However, additional rewards points may be earned on overseas spend.

Debit card – 2.95% currency conversion fee and/or $AUD5.00 ATM withdrawal fee plus any ATM provider fees (this will vary depending on the provider).

What if my card is lost or stolen overseas?

If your card is lost, stolen, or you suspect someone else may have access to it, cancel your card immediately through BOQ Specialist Mobile app and Online banking:

Mobile banking

1. Log in to the BOQ Specialist Mobile app.
2. Tap "More" from the bottom menu.
3. Select "Manage cards" in the settings section of the menu.
4. Select the card you want to cancel.
5. Tap "Cancel card"
6. Let us know whether the card was lost or stolen.
7. Tap ‘Next’.
8. Follow the prompts to confirm cancellation.

Online banking

1. Log into Online Banking.
2. Click on the “Cards” menu.
3. Choose “Block temporarily or lost/stolen”.
4. Select the card that has been lost/stolen.
5. Choose “Cancel”.
6. Click “Continue” to proceed to the confirmation screen.

After cancelling your card, call our Client Service Centre on +61 2 9293 2121 as soon as possible. We can help you understand the alternative options available to access your funds while travelling.

Do I need to let BOQ Specialist know when I am travelling overseas?

Yes. Please advise our 24/7 Client Service Centre by sending us a Secure Message via online banking.

Please provide the following details in your message

• the date/s of travelling overseas
• destination/s of travel
• Your international contact details.

This will help the detection of any unusual account activity.

Can I send a secure message while overseas?

Yes, you can access your accounts anywhere you have mobile service or internet connection.

Mobile app

1. Log in to your BOQ Specialist Mobile app.

2. Tap "More" from the bottom menu.

3. Select "Secure messages" from the 'Services' section.

   • Note: If you have more than one entity, you will need to select the entity you are sending a secure message for.

4. Select "Create message".

5. Pick the most relevant subject from the drop-down, according to the message you need to send.

6. Fill out the requested information.

7. Select the account associated with your request.

8. Click ‘Send’.

Online Banking

1. Log into Online Banking {link-button}
2. Select "Secure messages" on the main menu.
3. Select "Create message".
4. Pick the most relevant subject from the drop-down, according to the message you need to send.
5. Fill out the requested information.
6. Select the account associated with your request.
7. Attach files if required (up to 2 MB).
8. Click ‘Send’.