Important information

We have %n %t matching your filters:

Closing your accounts

Closing your accounts

While we don’t want to lose you as a valued customer, if you wish to close your account you can give our 24/7 Client Service Centre a call on 1300 160 160 or send us a secure message via online banking.

Before closing your account, please consider the terms and conditions that apply to that product. You may want to consider if one of our other products may be better suited to you.

Code of Banking Practice and ePayments Code

Code of Banking Practice and ePayments Code

The Code of Banking Practice is a voluntary code of conduct for member banks of the Australian Bankers Association. It is a self-regulatory code which aims to foster good relations, and to promote good banking practice, when dealing with individual and small business customers, prospective customers and guarantors.

Complaints, compliments and suggestions

Complaints, compliments and suggestions

We strive to offer our customers exceptional service.  We really appreciate it when our customers let us know when we have done a great job and also when they believe we can offer a better customer experience next time.

Online security

Online security

We place the highest priority on your online security; however you need to take some basic precautions when using the Internet and banking online, to protect your identity, your information and your finances.

Financial hardship

Financial hardship

If you think that you may have difficulty meeting your financial commitments please let us know so that we can assess your situation and see how we can best assist. We look at each case individually to consider whether and how we can best help based on your circumstances.

Guidelines for parties involved in Family Law proceedings

Guidelines for parties involved in Family Law proceedings

We recognise the difficulties that our clients may face when they become involved in family law proceedings. When these proceedings involve financial obligations to the bank or matrimonial property over which the bank holds a mortgage, those proceedings may involve us as your bank.

Transaction disputes and chargebacks

Transaction disputes and chargebacks

If you find a transaction on your credit card or debit card statement or receive an SMS for a transaction that you do not recognise or believe to be incorrect, we can assist.

Privacy Policy

Privacy Policy

Our Privacy Policy sets out our policy relating to collection, use, disclosure and protection of your personal information.

Switching to BOQ Specialist

Switching to BOQ Specialist

Everything you need to know about switching your banking to BOQ Specialist.

Terms and conditions

Terms and conditions

Read the terms of use for our Website.