Code of Banking Practice and ePayments Code

The Code of Banking Practice is a voluntary code of conduct for member banks of the Australian Bankers Association. It is a self-regulatory code which aims to foster good relations, and to promote good banking practice, when dealing with individual and small business customers, prospective customers and guarantors

BOQ Specialist, as a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL & Australian Credit Licence Number 244616, complies with the Code of Banking Practice.

ePayments Code

The ePayments Code is published and monitored by the Australian Securities and Investments Commission (ASIC). It regulates consumer electronic payment transactions, including EFTPOS, direct debits and online payments.


Guidelines for parties involved in Family Law proceedings

We recognise the difficulties that our clients may face when they become involved in family law proceedings. When these proceedings involve financial obligations to the bank or matrimonial property over which the bank holds a mortgage, those proceedings may involve us as your bank. Click here for guidelines for parties involved in Family Law proceedings.

BOQ Specialist - a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL and Australian Credit Licence no. 244616 (BOQ Specialist). Use of the information contained on this page is governed by Australian law and is subject to the Terms and Conditions which can be read by clicking here. View the BOQ Specialist Privacy Policy by clicking here.