Flood relief

BOQ Group provides support for clients impacted by floods

Bank of Queensland (BOQ) is activating its Emergency Fast Track Relief assistance to clients impacted by the extreme weather events across Queensland and Northern NSW.

As the severe weather systems continue to cause dangerous conditions in Queensland and Northern NSW, the safety of clients is the highest priority. Once safe to do so, impacted BOQ Group clients are encouraged to contact the Customer Assistance team to discuss the options available to them.

The Fast Track process provides urgent access to support for BOQ Group clients affected by the severe weather, where they can discuss financial relief available including:

  • 90 day deferral of loan repayments (i.e. home loans, business loans, personal loans) which may be capitalised to the loan over the remaining term;
  • Waiver of fees associated with transactions relating to the financial difficulty assistance;
  • Early release of funds held in customer Term Deposits (including waiver of fee);
  • Temporary overdrafts for transactional accounts;

This support is available for clients across the BOQ Group, including BOQ Specialist, BOQ and BOQ Finance. To access this support please phone:

For emergency help in severe weather call the State Emergency Service on 132 500, or call 000 for life-threatening emergencies.

  • Important Information

      Any information is of a general nature only. We have not taken into account your objectives, financial situation, or needs when preparing it. Before acting on this information you should consider if it is appropriate for your situation. BOQ Specialist is not offering financial, tax or legal advice. You should obtain independent financial, tax and legal advice as appropriate.