Personal banking support for clients impacted by COVID-19

We are here to help, now more that ever

In these very challenging and uncertain times, we want to assure all of our valued clients that we are here for you and will do what we can to support you. Please get in touch with your dedicated financial specialist who understands you and has the authority to customise solutions to suit your individual needs. We are ready to respond to general enquiries, as well as more complicated restructures.


Personal banking support:

Here are a few of the ways we will continue to help you manage your personal finances.

Home loans

If you have been affected by COVID-19 and you have not accessed our Banking Relief Package, you may be eligible for assistance. We will assess your application based on your financial position.

If you are already accessing our Banking Relief Package and you are not in the position to start making repayments when your initial repayment deferral period expires, you may be able to apply for additional assistance. A little extra time or a more tailored solution could be the right option to help you get back on track.

Learn more

Term deposits

If you have an existing term deposit, you may be eligible to:
  • early access to your funds without having to pay any redemption fees.

We also have new competitive six and twelve month Term Deposits rates available to secure your savings in these uncertain times.

View current interest rates

Credit cards

If you have an existing credit card with us, you may be eligible to:
  • defer your payments for an initial period of up to three months;* or
  • increase your credit limit to cover additional expenses.

Learn more

Banking with confidence

Australia is fortunate to have one of the safest, most stable and highly regulated banking sectors in the world. 

Under the Australian Government's Financial Claims Scheme (FCS), certain deposits are protected up to a limit of $250 000 for each account holder at BOQ Specialist.

Learn more



How to apply

Please contact your dedicated financial specialist directly or call our Client Service Centre below.


  1300 160 160


Enquire now



  • Important Information

      The issuer and credit provider of these products and services is BOQ Specialist. Terms and conditions, fees and charges and lending and eligibility criteria apply. You should obtain and consider the product terms and conditions before making any decision about whether to acquire the products. We reserve the right to cease offering these products at any time without notice.

      Any information is of a general nature only. We have not taken into account your objectives, financial situation, or needs when preparing it. Before acting on this information you should consider if it is appropriate for your situation. BOQ Specialist is not offering financial, tax or legal advice. You should obtain independent financial, tax and legal advice as appropriate.

      Note: The specific relief measures available to each client will be assessed on a case-by-case basis. 

      *Interest will continue to be charged to your loan or credit card during any deferred repayment period. Available to approved applicants only.