Success story: Buying a car and getting on the road again quickly

Dr Mark Ridhalgh needed to purchase a car before the end of the financial year. BOQ Specialist made it happen.

 3.5 minutes


When the odometer on Dr Mark Ridhalgh’s old Mercedes ticked over 180,000 kilometres, he knew it was well and truly time for a trade-in and upgrade.

“The Mercedes had served me well over the years but it was virtually undriveable and needed to be turned over. I searched around and found a great deal at a car dealership. Unfortunately, time had gotten away from me—it was 29 June and the dealer was insisting on a bank cheque.”


Why a reliable car is a must

Dr Ridhalgh is an orthopaedic surgeon running a private practice in the Sydney suburb of Edgecliff. After graduating from Sydney University, he trained in joint replacement at Harvard University Affiliated Hospital. He is accredited to Prince of Wales Private Hospital, St Luke's Hospital and Kareena Private Hospital.

With a second surgery in Sydney’s suburb of Miranda, Dr Ridhalgh specialises in joint replacement, arthroscopic surgery, rotator cuff repair, cruciate ligament reconstruction and cartilage grafting. He’s also very involved with sports injuries and arthritis prevention programs. For this busy specialist, like all medical professionals, a reliable car is an absolute necessity. 


A speedy purchase

Once Dr Ridhalgh found the perfect vehicle, he had less than 24 hours to finalise the purchase. “If I could complete everything quickly,” he says,

“I would get in a year of depreciation before the end of the financial year and save myself some money.” It was his accountant who recommended the services of BOQ Specialist. 

A phone call to Paul Catanzariti got the ball rolling. “I had no dealings with BOQ Specialist in the past but Paul personally took charge of everything,” says Dr Ridhalgh.

“He grasped the situation immediately and quickly ran through my options. On the afternoon of 30 June, he met me at the dealership, introduced himself and had a bank cheque ready to go. I was highly impressed by this outstanding service.”


The BOQ Specialist difference

Dr Ridhalgh’s interaction with BOQ Specialist was fast, flawless and much appreciated. In fact, it made him consider the level of service he received at his own bank.

“To be fair,” says the orthopaedic surgeon, “I’ve been pretty happy with my bank but they couldn't move as quickly or efficiently as BOQ Specialist. This level of service, the willingness to go the extra mile, is quite exceptional.”

Thanks to the assistance from BOQ Specialist, a very happy Dr Ridhalgh was able to drive his new BMW out of the car dealership on the last day of the financial year.  

“It was all so seamless,” he says. “I didn't have to worry about anything—it all just happened. I look forward to doing further business with Paul and BOQ Specialist down the road.”


In the market for a car loan? Click on the link to find out more about our solutions for motor vehicle financeReady to take the next step? Contact us to find out how we can tailor a vehicle finance solution for you, or call us on 1300 160 160.

Subscribe to Best Practice

Best Practice is our bi-annual magazine which features factual case studies from our clients and gives you first hand examples of how our financial specialists can give you quick access to the finance you need to grow your business.

BOQ Specialist - a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL and Australian Credit Licence no. 244616 (BOQ Specialist). Use of the information contained on this page is governed by Australian law and is subject to the Terms and Conditions which can be read by clicking here. View the BOQ Specialist Privacy Policy by clicking here.

The information contained in this article (Information) is general in nature and has been provided in good faith, without taking into account your personal circumstances. While all reasonable care has been taken to ensure that the information is accurate and opinions fair and reasonable, no warranties in this regard are provided.