Fraud and Scam Assistance

Our team is here to help{yellow-border}

While most people believe they would never fall victim to fraud and scams, it is happening more frequently as scammers become increasingly sophisticated. It is critical that you are armed with the tools you need to protect your personal identity and your money.

BOQ Specialist's dedicated Financial Crimes Operations (FCO) team helps protect clients against fraud and scams or recover funds if clients fall victim. The information on this page is designed to help our clients, their families / friends, and the general public, more aware about fraud and scams.

Read about different types of scams, how to protect yourself, latest alerts and how to report any concerns.

Call

If you have any questions or concerns, please get in touch with our Client Service team on 1300 160 160, 24 hours a day, 7 days a week.

Email

If you receive something that is suspicious, avoid clicking any links and report this directly to FraudandScamOperations@boq.com.au

Report a fraud or scam {yellow-border}

Unrecognised transaction

Sometimes a business, such as your favourite restaurant, can trade under a different name to what appears on your statement.

Look up the merchant’s name to help identify the purchase. Also consider that the date on your online banking is the ‘settled date’, which may be a few days after you originally made the purchase.

Lost or stolen card

If your card has been lost or stolen, call us immediately on 1300 160 160. We can assist you with placing a block on your card.

If there is a chance you might find the card, we can temporarily block the card while you look for it. Otherwise, we can help arrange a new replacement card for you.

Phishing

If you have received a phishing text message, email or phone call and provided personal information or bank details, call us immediately on 1300 160 160, 24 hours a day, 7 days a week

If you received a BOQ Specialist branded phishing text message, email or phone call, but did not provide personal information or bank details, please let us know via email at FraudandScamOperations@boq.com.au.

Report a Scam

Scam funds move quickly. If you are concerned you have fallen victim to a scam, please contact us straight away.

We assist clients who have been scammed every day. Please act fast, call us and we can try to help you recover your funds.

Call us immediately on 1300 160 160, 24 hours a day, 7 days a week.

Complaints and Feedback

If at any time you’re not satisfied with our Fraud and Scams handling process, we want you to tell us.

Find out more {link-button}

Scamwatch

Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams.

IDCARE

IDCARE is a not-for-profit national identity and cyber support service. IDCARE can help BOQ customers reduce the harm they experience from the compromise and misuse of their identity information.

Australian Cyber Security Centre

The Australian Cyber Security Centre (ACSC) leads the Australian Government’s efforts to improve cyber security. It provides advice and information on how to protect yourself and your business online.

Australian Banking Association

The Australian Banking Association (ABA) is comprised of 20 banks from across Australia. ABA advocates for a strong, competitive and innovative banking industry.