Protect yourself from scammers

Scammers are impersonating BOQ Specialist via phone calls. Scammers are calling BOQ Specialist clients claiming there is unusual activity on their BOQ/BOQ Specialist Visa debit card.

If the scam call proceeds, the scammer will request sensitive personal or banking information, such as CAN’s, card numbers, security questions or one-time passwords (OTPs).

How to Identify and Avoid BOQ Specialist Impersonation Scams:

• Suspicious phone call: Caller impersonating BOQ Specialist from unknown numbers such as 642102637383.
• Suspicious Links: Malicious links received via SMS requesting you to access a fraudulent website.
• Urgent Requests: Caller pressures you to act quickly or provide confidential information.

If You Suspect a BOQ Specialist Impersonation Scam:

• Do Not Engage: If you or a customer receives an unsolicited call or SMS, do not to click on any links or provide any identification information or OTPs.
• Stay Calm: Scammers may use scare tactics to get you or a customer to engage. Always contact BOQ Specialist through official channels so the fraud team can assess impacted accounts.
• Report It: Contact BOQ Specialist to report the incident. We can provide further advice and support to help avoid the scam and protect ourselves. If in doubt, contact BOQ:

To report a fraud or scam, attend your local branch or call our Client Service Team immediately on 1300 160 160, 24 hours a day, 7 days a week.

If you have any concerns about the legitimacy of correspondence, or individuals, you can contact BOQ group directly https://www.boq.com.au/help-and-support/fraud-and-scams/report.

Report a cybercrime or cyber security incident to the ACSC via Report Cyber at www.cyber.gov.au/report, or call the Australian Cyber Security Hotline on 1300 CYBER! (1300 292 371).

For more tips and resources, visit: https://www.boq.com.au/help-and-support/fraud-and-scams

BOQ Specialist are aware of a new scam involving customers receiving phone calls from scammers posing as BOQ Specialist employees. In these calls, scammers request the customer’s personal information and one-time verification code. Once the code has been provided to the scammer, they’re able to make fraudulent purchases using the customer’s account.

What to look out for and how to protect yourself:

• BOQ Specialist will never contact you asking to confirm a verification code or one time pin.
• Never disclose verification codes to a third party even if they claim to be from a trusted company.
• If you receive an unexpected call from someone claiming to be BOQ Specialist or another authority and asking for personal details or account information, hang up the call immediately and call the organisation back via the details on our Contact Us page.
• If you receive a verification code you weren’t expecting, contact BOQ Specialist immediately using the details on our Contact Us page.
• If you believe your account details or card details have been disclosed to a scammer or you notice any unauthorised transactions, contact us immediately via the details on our Contact Us page

BOQ Specialist has been alerted to a phishing email that advises we have placed your account in review, and you are required to answer questions to unlock your account.

The email contains a hyperlink that takes you to a fake BOQ Specialist webpage, which asks for your personal details.   If you receive such an email, do not click any links and do not provide your personal or banking details.

BOQ Specialist will never send our clients a link to a sign-in page, ask you to confirm your personal details or to request access to your Internet Banking profile directly.

Please call our Client Service team on 1300 160 160 (24 hours a day, 7 days a week) or email financialcrimes@boq.com.au.