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Code of Banking Practice and ePayments Code

Code of Banking Practice and ePayments Code

The Code of Banking Practice is a voluntary code of conduct for member banks of the Australian Bankers Association. It is a self-regulatory code which aims to foster good relations, and to promote good banking practice, when dealing with individual and small business customers, prospective customers and guarantors.

Guidelines for parties involved in Family Law proceedings

Guidelines for parties involved in Family Law proceedings

We recognise the difficulties that our clients may face when they become involved in family law proceedings. When these proceedings involve financial obligations to the bank or matrimonial property over which the bank holds a mortgage, those proceedings may involve us as your bank.

Complaints, compliments and suggestions

Complaints, compliments and suggestions

We strive to offer our customers exceptional service.  We really appreciate it when our customers let us know when we have done a great job and also when they believe we can offer a better customer experience next time.

Transaction disputes and chargebacks

Transaction disputes and chargebacks

If you find a transaction on your credit card or debit card statement or receive an SMS for a transaction that you do not recognise or believe to be incorrect, we can assist.

Privacy Policy

Privacy Policy

Our Privacy Policy sets out our policy relating to collection, use, disclosure and protection of your personal information.

Terms and conditions

Terms and conditions

Read the terms of use for our Website.

Switching to BOQ Specialist

Switching to BOQ Specialist

Everything you need to know about switching your banking to BOQ Specialist.

Impala reports

Impala reports

Read our investor reports.

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BOQ Specialist - a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL and Australian Credit Licence no. 244616 (BOQ Specialist). Use of the information contained on this page is governed by Australian law and is subject to the Terms and Conditions which can be read by clicking here. View the BOQ Specialist Privacy Policy by clicking here.