Credit Cards

What if my card is lost or stolen?

If your card is no longer in your possession, please contact our 24/7 Client Service Centre immediately on 1300 160 160 (+612 9293 2121 from outside Australia).

Who do I contact about my credit card insurance policy?

BOQ Specialist card insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb). BOQ Specialist has entered into a Group Policy for the benefit of cardholders. Terms, conditions, exclusions, limits and eligibility criteria apply to insurances - Insurance Terms and Conditions. Make sure you pay special attention to the benefits, eligibility and exclusions. It is particularly important to do this before travelling or purchasing goods as your cover may not be sufficient for your personal circumstances. BOQ Specialist does not guarantee this insurance. Chubb and BOQ Specialist only provide general advice and do not consider your objectives, financial situation or needs.

CHUBB insurance is available on 1300 170 180, or via email at BOQSpecialistEnquiries.AU@chubb.com

Fees and charges

Annual percentage rate: the annual percentage rate which will apply to the unpaid daily balance on your card account is 13.99% for Platinum Credit Card and 20.50% for Signature Credit Card, subject to any interest free period and any special promotions, if applicable.

Interest free period: An interest‑free period of 55 days applies to non‑cash advance transactions (such as purchases). The interest‑free period starts when your card account is opened and continues if you pay the full closing balance shown on each monthly statement by the due date. If you do not pay the closing balance in full by the due date, interest begins to accrue on the unpaid amount from the day after the due date. Interest‑free periods do not apply to cash advances or balance transfers.

Minimum payment required: If your closing balance on your monthly credit card statement shows an amount owing, you must pay the minimum amount owing by the due date shown on each monthly credit card statement on or before the due date, giving due consideration to processing times for each payment method. If the due date is not a business day, then it is due on the next business day. The minimum amount owing is calculated as the greater of $20 or 2% of the closing balance. If the closing balance is less than $20, then the full closing balance is payable. You must also pay any amount in excess of the credit limit if the credit limit is exceeded and any amount shown on the monthly credit card statement as overdue. These amounts are due and payable immediately.

Other fees and charges apply. A full list of credit card fees can be viewed here

Looking for the Platinum Credit Card?

The Platinum Credit Card is no longer available for new applications. Existing holders can continue to enjoy all card features and benefits.

Learn more