Please note that there have been some changes to the complaints, disputes and duty of disclosure section of the complimentary insurance cover. Click here to view the new section

Important credit card information


Important contact numbers

BOQ Specialist Client Service Centre
Within Australia: call 1300 160 160
Overseas: call +61 2 9293 2121

Visa Concierge
Within Australia: call 1800 639 607
Overseas: Click here for contact numbers.

Qantas Frequent Flyer

Within Australia: call 13 11 31

Travel Insurance
For medical emergency call Chubb Assistance on +61 2 8907 5642

For general insurance queries and claims
Within Australia: call 1300 170 180
Overseas: call +61 2 8912 9708

Velocity Frequent Flyer
Within Australia call 13 18 75
Overseas call +61 2 8667 5924

For target market determinations please click here

  • Important Information

      Any information is of a general nature only. We have not taken into account your objectives, financial situation, or needs when preparing it. Before acting on this information you should consider if it is appropriate for your situation. BOQ Specialist is not offering financial, tax or legal advice. You should obtain independent financial, tax and legal advice as appropriate.

      The issuer and credit provider of these products and services is BOQ Specialist. Terms and conditions, fees and charges and lending and eligibility criteria apply. You should obtain and consider the product terms and conditions before making any decision about whether to acquire the products. We reserve the right to cease offering these products at any time without notice.

      For target market determinations please click here.