If a primary account owner makes an update to their daily transfer limit amount, this change will not adjust the amount of your delegate(s). To adjust the transfer limit of your delegates, you will need to update the overall daily limit permission within their profile, following the steps below:
1. Log into to online banking.
2. Click ‘Users’ and ‘Users’ on the main navigation.
3. A list of delegate(s) will appear.
4. Under ‘Action’ select the three dots on the right and select ‘Permissions’.
5. A list of accounts will appear; select the down arrow.
6. In the ‘Overall daily limit for this Account’ field, adjust the amount.
7. Select ‘Save’ at the bottom of the screen.
Please note, delegates have individual Online Banking profiles subject to their own transfer limits. If the delegate’s own transfer limit is less than the limit you have authorised on the account, they will need to increase their own transfer limits by following the steps below.
8. Click ‘Other services’ on the main navigation bar and select ‘Payment limits.
9. Under ‘Action’ select the three dots and select ‘Edit’.
10. Enter your new limit and select ‘Update’. If the limit has been raised, we’ll confirm the change by sending the delegate a SMS confirmation code to enter.
11. Select ‘Submit’ to finalise the new limit.
