Client Service Centre

Service that never sleeps. 

Onshore support for all of your banking and financial needs. 24 hours a day, 7 days a week. 

BOQ Specialist clients have access to our 24-hour Client Service Centre, which means you can operate at all hours, in all time zones. The centre is operated by our highly qualified team located within Australia who are here to help if you need assistance with:

Balance/transaction enquiries, or help opening a new account

Statements and documents (payout letters, maturity letters, amortisation schedules, etc)

Online and mobile banking registration and support

Updating contact details

Foreign currency conversions

Funds transfers or loan repayments

Credit/debit card maintenance (activate, block, change PIN, etc)

Fraud assistance

Video: BOQ Specialist's dedicated Client Service team. Find out how we are able to support our clients anytime, day or night.

Our Client Service Centre prides itself on providing the best possible experience to all BOQ Specialist clients. The team offers a single point of contact for all products, immediate answers to calls with no recorded messages, and same day responses to emails and secure messages. Consultants are highly capable and degree-qualified.

“I was provided with an extremely positive customer experience. The call was answered, not re-rerouted, by someone who stated their name and asked how they could help… extremely pleasant phone manner, made me feel like I had a full business partner on the other end of the line .. very unusual with a bank.” - S. Starcevic.