Client Service Centre

Service that never sleeps

Onshore support for all of your banking and financial needs. 24 hours a day, 7 days a week. 

BOQ Specialist clients have access to our 24-hour Client Service Centre, which means you can operate at all hours, in all time zones. The centre is operated by our highly qualified team located within Australia who are here to help if you need assistance with:

  • Balance/transaction enquiries, or help opening a new account
  • Statements and documents (payout letters, maturity letters, amortisation schedules, etc)
  • Online and mobile banking registration and support
  • Updating contact details
  • Foreign currency conversions
  • Funds transfers or loan repayments
  • Credit/debit card maintenance (activate, block, change PIN, etc)
  • Fraud assistance

Our Client Service Centre prides itself on providing the best possible experience to all BOQ Specialist clients. The team offers a single point of contact for all products, immediate answers to calls with no recorded messages, and same day responses to emails and secure messages. Consultants are highly capable and degree-qualified.


Contact the team

A day in the life of the Client Service team

  • Important Information

      The information contained in this webpage is general in nature and has been provided in good faith, without taking into account your personal circumstances. While all reasonable care has been taken to ensure that the information is accurate and opinions fair and reasonable, no warranties in this regard are provided.