Onshore support for all of your banking and financial needs. 24 hours a day, 7 days a week.
BOQ Specialist clients have access to our 24-hour Client Service Centre, which means you can operate at all hours, in all time zones. The centre is operated by our highly qualified team located within Australia who are here to help if you need assistance with:
Balance/transaction enquiries, or help opening a new account
Statements and documents (payout letters, maturity letters, amortisation schedules, etc)
Online and mobile banking registration and support
Updating contact details
Foreign currency conversions
Funds transfers or loan repayments
Credit/debit card maintenance (activate, block, change PIN, etc)
Fraud assistance
Video: BOQ Specialist's dedicated Client Service team. Find out how we are able to support our clients anytime, day or night.
Our Client Service Centre prides itself on providing the best possible experience to all BOQ Specialist clients. The team offers a single point of contact for all products, immediate answers to calls with no recorded messages, and same day responses to emails and secure messages. Consultants are highly capable and degree-qualified.
“I was provided with an extremely positive customer experience. The call was answered, not re-rerouted, by someone who stated their name and asked how they could help… extremely pleasant phone manner, made me feel like I had a full business partner on the other end of the line .. very unusual with a bank.” - S. Starcevic.
Find out about how we support our clients:
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BOQ Specialist - a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL and Australian Credit Licence no. 244616 (BOQ Specialist). Use of the information contained on this page is governed by Australian law and is subject to the Terms and Conditions which can be read by clicking here. View the BOQ Specialist Privacy Policy by clicking here.