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Client Service Centre

Onshore support for all of your banking and financial needs

Our Client Service Centre prides itself on providing the best possible experience to all BOQ Specialist clients. The centre is operated by our highly capable,
degree-qualified team located within Australia.

Available from 8.00am-1.30am seven days a week, our team can assistance with:

  • Balance/transaction enquiries, or help opening a new account
  • Statements and documents (payout letters, maturity letters, amortisation schedules, etc)
  • Online and mobile banking registration and support
  • Updating contact details
  • Foreign currency conversions
  • Funds transfers or loan repayments
  • Credit/debit card maintenance (activate, block, change PIN, etc)
  • Fraud assistance

Our dedicated after-hours team are available from 1.30am-8.00am, to help you with the following: 

  • Credit/debit card maintenance (activate, block, change PIN, etc)
  • Online and mobile banking support
  • Fraud assistance
  • Emergency cash/card enquiries

A day in the life of the Client Service team

  • Important Information

      The information contained in this webpage is general in nature and has been provided in good faith, without taking into account your personal circumstances. While all reasonable care has been taken to ensure that the information is accurate and opinions fair and reasonable, no warranties in this regard are provided.