At BOQ Specialist, security of your data is important to us and that is why we are making some changes to ensure we provide you with the safest and most reliable online banking experience. As of 30th September 2019, BOQ Specialist will no longer support TLS 1.0 and TLS 1.1 on our online banking platform. If you are using the online banking website or mobile app, you will need to make sure that your desktop browser and/ or mobile device supports TLS 1.2 in order to access your account online from 30th September 2019 onwards.
What is TLS?
TLS stands for Transport Layer Security. It’s a security standard used to encrypt data and create a secure online connection. When you log in to online banking with BOQ Specialist, a secure connection is established between our server and your web browser. TLS is used to create that connection and safeguard your data. TLS 1.2 is one of the most recent versions of the standard and offers the most robust protection.
Which desktop or laptop browsers and versions are affected?
If you are using an outdated web browser or your browser is not configured to use TLS 1.2 you will be unable to access your account from 30th September 2019 onwards. Only the following browser versions are compatible with TLS 1.2:
Internet Explorer 11
Microsoft Edge 12 or later
Chrome 30 or later
Firefox 27 or later
Safari 7 or later
To check to see if your desktop or laptop browser is compatible with TLS 1.2 please see details below.
Please note: for security purposes, we recommend you always use the latest version of your chosen browser that your operating system will support.
What about accessing from a mobile web browser or from the BOQ Specialist mobile app?
If you access online banking from a mobile device, whether from a mobile web browser or from our mobile app, the likelihood is that if you purchased the device within the last four-five years, the device will already be compatible with TLS 1.2. To check to see if your mobile web browser or mobile app is compatible please see details below.
Is there an easy way to check if my browser will be compatible?
The simplest way to tell if your browser will be compatible with TLS 1.2 is to go to the following website: https://www.ssllabs.com/ssltest/viewMyClient.html, which will check compatibility for you. You can run this test on a desktop, laptop or mobile device. Let the browser test complete, then find the section labelled Protocol Features. If your browser is compatible, there will be a “Yes” next to TLS 1.2, which means you should not need to take any further action.
If you have any further questions, please call our Client Service Centre on 1300 160 160.