If you’re experiencing financial difficulty, BOQ Specialist is here to help. Call 1800 950 399 (option 2) Learn more

Got an IOU from BOQ Specialist?

Here's how to retrieve money that is owed to you 

What is remediation funds owed?

Remediation funds could be underpaid interest, incorrectly charged fees or compensation – and if that’s the case we’d like to apologise for the error, and make things right, by rehoming these funds with owners who we know would like them back.

If we are fixing an error, we will contact you to let you know and give you a refund of any money we owe you. However, we may not be able to get in touch with you because you no longer bank with us or you’ve moved house and have not updated your contact details.

Please click the link below and fill out a simple form, then we will begin to investigate and if correct, claim and send back to you as soon as possible. 


Click here



What happens next?

Group Customer Remediation will respond to your enquiry within 21 working days.  If you are identified as being owed remediation funds, proof of identify & account ownership will be required to approve your claim.  These documents will be requested upon notification if your enquiry is successful.

How will this affect my tax return?

Certain payments may have tax implications.  It is best to speak to a registered tax advisor or visit The Australian Tax Office website for general information.

How BOQ Specialist keeps your data safe

With multiple major cyber security breaches making the news recently, it’s understandable for you to have concerns.

As a bank, keeping your data and finances safe from scams and fraud is our priority. Our teams keep you protected and are always proactively monitoring for suspicious activity.

You can read about different types of scams, how to protect yourself, latest alerts, and how to report any concerns here.

What if I remain unhappy with the response from BOQ Specialist?

We are committed to respecting the privacy of your personal information.

Our policy statement explains how we collect, store, use and disclose personal information (including credit information and credit eligibility information) and what steps we take to comply with privacy laws.

Read the full Privacy Policy document located here.

  • Important Information

      Any information is of a general nature only. We have not taken into account your objectives, financial situation, or needs when preparing it. Before acting on this information you should consider if it is appropriate for your situation. BOQ Specialist is not offering financial, tax or legal advice. You should obtain independent financial, tax and legal advice as appropriate.