Switching banks

As part of the account opening process you would have been asked if you would like to switch your regular payments to BOQ Specialist. If so, you will need to complete the Notice of Variation of Account Details Form.

Once you have completed the form, we will submit this to your old financial institution. Your old financial institution is obliged to provide a list of your existing Direct Debits and Direct Credits.

Once this information has been returned to BOQ Specialist you can decide to: 

Migrate the payment to BOQ Specialist

Cancel the regular payment

Leave the regular payment with your old financial institution

No. The service is free for BOQ Specialist clients.

If you would like a 13 month regular payment listing for a BOQ Specialist account, please talk to our Client Service Centre on 1300 160 160.

Your 13 month regular payment listing for a BOQ Specialist account will be mailed directly to your mailing address within 5 business days of submitting the request.

Yes. You can provide BOQ Specialist the authority to seek a 13 month regular payment listing on your behalf by completing a Notice of variation form. Please speak to one of our Client Service Specialist on 1300 160 160 to receive the form.

You will need to provide the account name, BSB and account number of the account you hold with the other financial institution along with your BOQ Specialist account name, BSB and account number you would be seeking to transfer the payments to. You may find some of this information on an account statement.

When completing a Notice of Variation of Account Details form you have the option of selecting to receive a 13 month listing. Once you receive the listing, you can select which payments are to be transferred  to BOQ Specialist.

When switching payments, some companies require notice of a change of bank details well in advance of the billing date. In this case, a switching notice may not take effect until the next billing cycle.

It is important to retain an adequate balance in your old account until notification is received from the company you have payment arrangements with (e.g. Utility Providers, Phone Company) that your regular payments have been transferred to the new account.

No. Credit cards are not supported by the switching service.

If a regular payment has not been switched, please contact us.

To identify regular BPAY transactions, internet 'Pay Anyone' transactions and regular payments to and from debit and credit cards, look at the statement of your account provided by your old financial institution.

You can switch regular BPAY transactions and internet 'Pay Anyone' transactions to BOQ Specialist yourself by cancelling them with your old financial institution and then setting them up again using our Online Banking service. You will need the following information, which will usually appear on the statement:

•  BPAY transactions are processed using a BPAY Biller Code and Customer Reference Number (CRN). If you have set up any regular BPAY payments using your internet banking you'll also need to verify the next due date, frequency and amount of the payments;

•  An internet 'Pay Anyone' transaction is processed using a Payee Name, Payee Bank BSB, and Payee Bank account number. If you have any regular internet ‘Pay Anyone’ transactions you'll also need to verify the next due date, frequency and amount of the payments; and

•  Regular payments to and from debit and credit cards are set up by your provider or merchant using the card number and expiry date. These payments will appear as direct debits or direct credits on the statement of your account provided by your old financial institution. When you receive your new BOQ Specialist card number, each provider or merchant will need to be contacted individually to advise them of your new card details.