Assistance for clients impacted by

Our absolute priority is ensuring we take every step to look after our clients during these uncertain times - we are ready and available to assist you.  

If you are experiencing financial hardship as a result of the Novel Coronavirus, please contact your dedicated financial specialist directly, call 1800 950 399 (option 2) or click the button below to apply online for assistance via the BOQ hardship form. We are ready to respond to general hardship enquiries, as well as more complicated restructures.


We are here to help, now more than ever

Here are a few ways we will continue to help you manage both your personal and practice finances.

Personal banking support

We're offering you the option of deferring your home loan repayments for up to six months with a check-in at three months, or switching to interest only repayments for twelve months. Your credit card repayments can also be deferred for up to three months.*


Business cash flow support

We can help you to improve and manage your business' cash flow by allowing you to defer repayments on your business loan for up to six months, or switch to interest only repayments for twelve months.*


Unsecured business loan

In line with the Government's SME Guarantee Scheme, we can offer small businesses access to an unsecured overdraft facility of up to $250 000, with no repayments required for six months and an interest rate reduction of over 4.00% p.a.*


Fee waivers

We are providing additional flexibility for businesses by automatically waiving the monthly account keeping fee on our One Account for Business for six months. Merchant terminal fees can also be waived for three months upon request. 


Savings security

We can help you to secure your savings at a competitive interest rate of 2.00% p.a. on a Private Access account for four months,# or 1.80% p.a. on a term deposit for six to twelve months for all new to bank funds.^


Open for business

If you're looking to take advantage of the Government's new tax concessions for businesses, such as the $150 000 instant asset write-off scheme, we can assist you with financing your asset purchase before 30 June 2020.

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  • Important Information

      Any information is of a general nature only. We have not taken into account your objectives, financial situation, or needs when preparing it. Before acting on this information you should consider if it is appropriate for your situation. BOQ Specialist is not offering financial, tax or legal advice. You should obtain independent financial, tax and legal advice as appropriate.