Assistance for clients impacted by COVID-19

Our absolute priority is ensuring we take every step to look after our clients during these uncertain times - we are ready and available to assist you.

If you are experiencing financial hardship as a result of the Novel Coronavirus, please contact your dedicated financial specialist directly, call 1300 160 160 or click the button below to apply online for assistance via the BOQ hardship form. We are ready to respond to general hardship enquiries, as well as more complicated restructures.

We are here to help, now more than ever

Here are a few ways we will continue to help you manage both your personal and practice finances.

Stay up to date

Government financial assistance for businesses

The Federal, State and Territory Governments have announced a number of financial support measures which are available to Australian businesses. For a comprehensive summary of these measures, please click here.

You can also stay up to date with new announcements via the Federal Government's support for business page found here. For State and Territory specific information, please click here

Australian Department of Health

For the latest guidance on COVID-19, refer to the Australian Department of Health.

This site is regularly updated to give you the latest Coronavirus news, updates and advice from government agencies across Australia.

You can access information in other languages on the SBS website.

Visit SBS at

Coronavirus Australia app

The Australian government has unveiled an app allowing users to navigate the latest advice and information about coronavirus in real-time.


The 'Coronavirus Australia' app is available in the:

Apple App Store
Google Play


World Health Organisation

Keep up to date with the latest on the COV-19 developments through the WHO website


Note: The specific relief measures available to each client will be assessed on a case-by-case basis.

* Interest will continue to be charged to your loan or credit card during any deferred repayment period. Available to approved applicants only.

# Rate includes a fixed bonus margin of 1.25% p.a. above the Private Access account standard variable rate, which is currently 0.75% p.a.

^ Offer available for new to bank funds deposited before 30 June 2020. For full terms and conditions click here.

BOQ Specialist - a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL and Australian Credit Licence no. 244616 (BOQ Specialist). Use of the information contained on this page is governed by Australian law and is subject to the Terms and Conditions which can be read by clicking here. View the BOQ Specialist Privacy Policy by clicking here.

Terms, conditions, fees, charges, eligibility and lending criteria apply. Interest rates are subject to change without notice. Any information is of a general nature only. We have not taken into account your objectives, financial situation, or needs when preparing it. Before acting on this information, you should consider if it is appropriate for your situation. BOQ Specialist is not offering financial, tax or legal advice. You should seek independent financial, tax and legal advice as appropriate. You should obtain and consider the relevant terms and conditions for any product before making any decision about whether to acquire or continue to hold it. Full terms and conditions are available at BOQ Specialist will monitor and review these relief measures regularly and may be required to make changes without notice.