Assistance for clients impacted by the Novel Coronavirus

Our absolute priority is ensuring we take every step to look after our clients during these uncertain times - we are ready and available to assist you.

For any clients that are experiencing financial hardship as a result of the Novel Coronavirus, please contact your financial specialist directly or call 1800 079 866.

BOQ Specialist can offer impacted clients urgent access to a range of financial relief measures, which may include: 

  • the ability to defer mortgage and/or loan repayments;
  • the option to make Interest Only repayments;
  • special arrangements in relation to arrears;
  • early access to Term Deposit funds with wavier of redemption fee; or
  • waiver of other fees and charges related to non-payment.

Please don't hesitate to get in touch with your dedicated financial specialist who understands you, your business and has the authority to customise help for you. We are ready to respond to general hardship enquiries, as well as more complicated restructures.

The specific relief measures available to each client will be assessed on a case-by-case basis.


Guaranteed deposits 

During times of economic change, it is understandable that some clients may feel concerned about what this means for their savings. We want to reassure you that Australian currency deposits up to $250 000 that are placed with
BOQ Specialist are covered under the government guarantee provided to Bank of Queensland Limited. 
More information can be found here.


Stay up to date

For the latest guidance on COVID-19, refer to the Australian Department of Health





BOQ Specialist - a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL and Australian Credit Licence no. 244616 (BOQ Specialist). Use of the information contained on this page is governed by Australian law and is subject to the Terms and Conditions which can be read by clicking here. View the BOQ Specialist Privacy Policy by clicking here.